About

Your Trusted Partner

We are a nearshore outsourcing company headquartered in Connecticut with facilities located throughout United States. We specialize in delivering exceptional customer support to brands that prioritize outstanding customer experiences as the key to their growth. Our focus is on providing the highest quality of service to help our clients build long-lasting relationships with their customers and take their businesses to new heights.

Our Advantage

At Wireless Upgrade, we prioritize quality above all else, and our dedicated quality assurance teams work tirelessly to maintain our high standards. We understand that your customers value a seamless experience when interacting with your brand, which is why our agents are not only culturally similar, but also accent-neutral and genuinely committed to resolving their issues. We equip our agents with cutting-edge technology and global best practices to ensure that they provide the best possible service. With our pricing model, you can easily scale your operations while significantly reducing your total cost to serve. Trust us to provide exceptional customer support and elevate your brand’s reputation.

Our Mission and Commitment

We are dedicated to providing exceptional agents who deliver top-notch customer care and embody your brand’s values. Through our rigorous training programs and emphasis on native English proficiency and professionalism, our agents seamlessly integrate with your team to become an essential extension of your business. Our commitment to honesty and transparency ensures complete satisfaction with our services. Trust us to deliver outstanding customer support and strengthen your brand’s reputation.

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Years in Business
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Calls Answered within 20 seconds!
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First Time Resolutions!
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Happy Agents

Testimonial

"Wireless Upgrade has exceeded our expectations in every way. The agents are friendly, professional, and always willing to go the extra mile to ensure our clients are satisfied. Thank you for your exceptional service!"
Tony Hawk
"The partnership with Wireless Upgrade has been a game-changer for our business. The quality of customer service has improved significantly, and we've received positive feedback from our clients. Thank you for your outstanding service!"
Julia Miles
"We are blown away by the results of our partnership with Wireless Upgrade. The customer service provided is exceptional, and our clients have taken notice. Thank you for helping us achieve our goals!"
John Goodman